Department of the Month
The Cardio-Pulmonary Department at Alliance Community Hospitals performs numerous outpatient procedures day-in and day-out, seeing hundreds of patients per week.
But this particular patient and her family who came to the department that Friday in May was one the staff would never forget.
A woman came to the hospital for a scheduled test for her daughter. Thinking it would only take 15 – 20 minutes, she was dismayed to find it the procedure would actually take a couple of hours to complete.
This typically would not have been a problem, except for the fact that her daughter was to participate in the “Exceptional Olympics” that day in Canton and were relying on taking a bus to get there.
The family unfortunately had no means of transportation of their own and had actually walked to the hospital that day.
The staff did what they could to get the school or bus company to try to get transportation to the event, but it was too late, the bus had already left.
Seeing the disappointment in the girl’s eyes, the staff knew there had to be something they could do for her.
After making a few calls, they found someone in the organization to personally drive the family to the event.
Both the mother and daughter were extremely appreciative for what the staff and the hospital had done for them.
The following is an excerpt from a letter they sent to the department, thanking them for all they did.
To the ones at ACH:
Myself and my daughter would like to thank all of you, with the very best heart felt thanks to the ladies of ACH in Cardio-Pulmonary Services, and the two top men of the Administration Office, for helping me get my daughter to her “Exceptional Olympics” over in Canton, Ohio at Perry High School, just this past Friday morning. We would like to thank Billie Jo Hatton, R.N., Amy, Barbara and the two gentleman, whom I have forgotten their names. So like I said before, we send our very best heart felt thank to them all!!
P.S. She got her “Olympic medal” thanks to all of you!
Just one more way the Colleagues at ACH continuously go above and beyond for those in their care.